Lesson Pricing & Package Update De Feys Equi Health & Wellness

We are transitioning to a monthly payment structure for all lesson clients.

• Current clients: This change will take effect June 1st. If you would like to begin earlier, you may opt in starting April 1st.

• New clients: Monthly billing will begin April 1st.

  Cancellation & Make-Up Policy

  • Sessions will end at their scheduled time, even when arriving late 

  • Clients who arrive more than 20 minutes late without notice may not receive ride time that day. This is at the discretion of the instructor 

  • A minimum of 24 hours’ notice is required to cancel or reschedule a lesson.

  Cancellations made with less than 24 hours’ notice will result in a forfeited lesson and are not eligible for a make-up. Exceptions may be made only in cases of emergency.

  Trainer Cancellations

  • If the instructor cancels due to weather, illness, travel, or emergencies, a make-up lesson will always be provided

  Weather Cancellations: 

  • Lessons will be cancelled when the feels like is 25 below. Under 30-25 degrees F this will be up to the discretion of the instructor and student. 

  • Lessons will be cancelled due to sever weather warnings 

  • Steady Winds over 20 mph. 

  • Air Quality Index is 100 or above.

  • If weather or environmental conditions impact the safety of horses or students, lessons may be shifted to horsemanship sessions rather than canceled.
    

    Make-Up Lessons

    • Riders who cancel with proper notice may attend one of the designated monthly make-up days.

    • Make-up lessons must be used within two designated make-up days and do not roll over.

    • Each rider is allowed one make-up lesson per month.

    No-Shows

    Missed lessons without notice are considered no-shows and are automatically forfeited.

  Payment Information

  Billing Schedule

  • Invoices for the upcoming month will be sent during the last week of the current month.

  • Payments are due between the 1st and 5th of each month to secure your spot.

  Payment Methods

  • Cash, check, Venmo, or bank transfer are accepted.

  • Automatic recurring payments are available upon request.

  Shared Lesson Spots / Multiple Riders

  • Families sharing a lesson spot are responsible for dividing the total package cost themselves.

  • The full package amount must be paid upfront; the instructor does not manage individual splits.

  • Each student in a shared spot or sibling package must follow the same cancellation and make-up policy.

  Late Payments

  • Payments not received by the 5th of the month will incur a $20 late fee.

  • Lessons may be suspended until payment is received.

  Refunds

  • Lessons are non-refundable.

  • Make-ups are offered according to the cancellation & make-up policy.